Streamline Your Technical Documentation for Consumer Goods & Retail
Consumer goods and retail companies are supporting customer needs with self-service and support websites, user guides and more. Training programs are delivered at scale through single-sourcing.
Reduce Support Demands and Deliver Content to Customers On-Demand
- Publish content to Salesforce®, Zendesk® and ServiceNow® to support customers and employees using our searchable knowledge bases knowledge base software for consumer goods companies
- Match corporate brand guides with modern, user-friendly websites and user guides
- Reduce support demands by using our documentation platform for the retail industry, which provides easy access from any device
- Reduce translation costs with integrated Translation Memory and streamlined project management workflows with our technical authoring tools for consumer goods companies
- Enhance customer satisfaction by using QR codes in product packaging to give customers easy access to online content
Product Guides
User Manuals
Training Guides
Self-Service and Support Websites
Online Help and PDF Guides
Interactive eLearning Courses
Our CEO encourages the idea that Help should be easy, and the path to answers should be direct. Indexing with Flare is one more way we are working to achieve that goal.
Deb Halinski Manager, Knowledge Services – Learning Systems, Overdrive
Featured Consumer Goods & Retail Success Story
Snap-on Business Solutions Relies on MadCap Software and MadTranslations to Deliver Documentation and Accurate Translations in Over 30 Languages
Reduced Costs with Efficient Translation Workflow
When we found out that MadCap Software had their own translation service, we checked into their quality and pricing, and found it to be the clear choice for our needs.
Sara Prentice-Manela | Technical Writer, Snap-on
Leading Consumer Goods & Retail Companies Trust MadCap Software
Frequently Asked Questions
What types of technical documentation are essential for consumer goods and retail companies?
Consumer goods and retail companies commonly create user guides, technical brochures, product manuals, troubleshooting guides, and knowledge bases. MadCap’s tools streamline the creation and management of this content, ensuring clarity and consistency, especially when integrated into eCommerce platforms and self-service websites.
How can collaborative workflows improve the technical writing process in software companies?
Cloud-based review workflows and version control in MadCap Central enable seamless collaboration between technical writers, developers, and SMEs, improving efficiency and alignment throughout the documentation process.
Can MadCap's tools help with multilingual documentation for retail and consumer goods companies?
Yes, MadCap provides integrated localization and translation services, enabling companies to streamline workflows, reduce localization costs, and ensure consistent, high-quality content across multiple languages and regions.
What security features does MadCap provide for sensitive retail documentation?
MadCap includes robust security features such as SSL encryption, user authentication, role-based access permissions, and content management security to ensure sensitive documentation is securely managed and protected.
How can MadCap's AI capabilities improve documentation workflows in the retail industry?
MadCap leverages AI to enhance content management and creation. AI tools help automate content suggestions, streamline the review process, and improve content structure, enabling teams to work more efficiently and deliver high-quality documentation faster.
Empower Your Technical Documentation with MadCap - Consumer Goods & Retail
MadCap Flare, a technical writing software, and MadCap Flare Online, a cloud-based content management tool, are the perfect documentation platforms for the retail industry. They empower companies to streamline their technical documentation process with advanced technical authoring tools and single-source software documentation. MadCap’s knowledge management system for retail helps create searchable knowledge bases, improving customer satisfaction and customer experience by providing easy access to organizational knowledge and reducing support demands.
With powerful process documentation software, MadCap simplifies the document workflow, ensuring an efficient API documentation process and secure document management, especially for sensitive information. Paired with MadCap IXIA CCMS, an enterprise-class DITA technical writing software, MadCap further enhances large-scale documentation projects, delivering high-quality, reliable content. By supporting knowledge transfer and offering retail knowledge management tools, MadCap empowers businesses to deliver the right knowledge to both customers and employees.
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