Solutions to Streamline Content Delivery
Innovative software solutions designed to streamline the creation of technical documentation, learning & development programs and much more.
Technical Documentation
Streamline the creation of any type of technical documentation including self-service support websites, online Help, user guides, documentation portals and much more.
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Learning & Development
Create, manage and build engaging learning & development programs and interactive eLearning courses while reusing content across projects and teams within your organization.
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Workforce Learning & Development
MadCap Software's industry-leading learning content management system for training employees makes it easy for Workforce L&D teams to engage, develop & retain employees more effectively.
Explore NowProduct Training & Skills Certification
Seamlessly deliver free and premium training content, including software product training and certification programs, across a diverse range of learning experiences, delivery channels, and languages.
Explore NowCustomer Training & Product Education
MadCap Software’s customer training platform makes it easy for Customer Training & Product Education teams to enhance participation rates, improve knowledge retention & increase customer satisfaction.
Explore NowProduct Documentation
MadCap software makes it easy for software development and project management teams to efficiently meet the product content needs of diverse stakeholders & business use cases, all from a unified, cloud-based platform.
Explore NowPerformance Support & Field Service Operations
Deliver on-the-job resources and performance support on any device, anywhere field service workers need to access it, elevating the performance of front-line and field service team members, reducing cost of service, and improving the customer experience.
Explore NowUser Manuals
Write one user manual and deliver it as a PDF, responsive HTML5 site, or in-product guide from a single source.
Explore NowPerformance Support & Field Service Operations
Deliver on-the-job resources and performance support on any device, anywhere field service workers need to access it, elevating the performance of front-line and field service team members, reducing cost of service, and improving the customer experience.
Explore NowSoftware Documentation and Online Help
Store content as DITA XML and publish a single topic to HTML5 WebHelp, EclipseHelp, PDF, and other formats automatically.
Explore NowUnified Documentation Hub
Consolidate documentation into a single, AI-searchable delivery hub: one search, one source of truth, one place for answers.
Explore NowUnified Learning Hub
A single authoritative hub where training content is maintained once and delivered everywhere.
Explore NowSemiconductor and Hardware Documentation
Semiconductor and hardware companies face enormous portfolios with shared architecture but variant-specific specifications.
Explore NowWorkforce Learning
Author training content once and reuse it across onboarding, skills courses, and development paths.
Explore NowTechnical Writing
A purpose-built authoring environment with topic-based XML, content reuse, and single-source publishing for HTML5 and PDF.
Explore NowIFU Software
Instructions for Use (IFU) are needed for medical devices and equipment to detail proper use. MadCap Flare makes creating and maintaining these documents easy.
Explore NowSelf-Service and Support Deflection
Support teams answer questions that documentation already covers, because users cannot find it.
Explore NowTraining Intelligence and ROI Analytics
L&D leaders cannot prove training improves performance when their LMS only tracks pass/fail.
Explore NowPolicies and Procedures
A workflow engine, version control, and audit trails that make every policy change traceable, authorized, and consistent.
Explore NowTraining Manuals and eLearning
Move beyond authoring workflows built around PowerPoint®, PDF, and Word. Publish SCORM, HTML, PDF from one source.
Explore NowTechnical Documentation
Write once, publish everywhere. Single-source authoring produces HTML5 help, polished PDFs, and context-sensitive help.
Explore NowMulti-Channel Content Distribution
Documentation is outdated by the time it reaches users. Publishing cycles take days or weeks while users file tickets.
Explore NowMulti-Channel Training Distribution
New product launches, pricing changes, and safety updates cannot wait weeks for manual LMS uploads and partner coordination.
Explore NowMedical and Regulatory Compliance
Regulated industries demand documentation that is accurate, traceable, and audit-ready at all times.
Explore NowProduct Training
When product features change faster than your training team can keep up, certification programs lose credibility.
Explore NowPolicies and Procedures
Get a single source of truth for SOPs, employee handbooks, and compliance manuals, online or in print.
Explore NowTechnical Writing
Create outstanding technical documentation that engages, educates, and empowers your readers.
Explore NowPersonalized Content Delivery
Administrators do not need beginner tutorials. New users do not need the API reference. Deliver role-appropriate docs.
Explore NowPersonalized Learning at Scale
One-size-fits-all training fails diverse workforces. Assemble personalized paths by role, language, and learner profile.
Explore NowKnowledge Bases
Publish customer portals, agent dashboards, and in-product help from the same DITA source as your product docs.
Explore NowPolicies and Procedures
Author policy content once as reusable components, then link into every manual so one update propagates everywhere.
Explore NowParts Catalogs
Publish searchable, brand-consistent parts catalogs across web, print, and embedded formats from a single source.
Explore NowGovernance and Compliance
Outdated documentation stays published too long, with no audit trail and no way to pull sensitive content instantly.
Explore NowOmnichannel Training Delivery, Reach Every Employee
Training trapped inside a single LMS never reaches the employees who need it most, regardless of where or how they work.
Explore NowEquipment and Vessel Operating Manuals
A single vessel operating manual or industrial equipment IOMS can exceed 1,000 pages across variants and languages.
Explore NowPerformance Support
Field workers need answers in seconds, not courses in hours. Pair modular authoring with mobile-ready, searchable support.
Explore NowMedical and Regulatory Compliance
Produce documentation that supports FDA submission and global regulatory workflows from a single, auditable source of truth.
Explore NowDocumentation Analytics
Most documentation teams publish into a void with no visibility into what users read or search for.
Explore NowCompliance Training Governance and Audit Readiness
Regulated organizations need durable records to prove every employee completed required training when auditors ask.
Explore NowEnterprise Technical Documentation
Manage tens of thousands of topics and publish to every format from one DITA-based repository with automated workflows.
Explore NowCustomer Training
Organizations that train their customers see higher product adoption, lower churn, and fewer support tickets.
Explore NowInstructions for Use (IFU)
Generate every device, region, and language IFU variant from a single source with single-source authoring and conditional text.
Explore NowAI-Ready Documentation
AI copilots, chatbots, and RAG pipelines need structured, governed content, not PDFs buried in SharePoint®.
Explore NowAI-Ready Learning
Most enterprise AI initiatives underdeliver. Disorganized, unstructured, inaccessible content is a leading cause.
Explore NowComplex Product Documentation
Branch content from master documents and apply conditional filtering to produce docs for every product variant.
Explore NowCompliance Training
Keep every compliance module consistent, trackable, and current with component-based structured authoring.
Explore NowKnowledge Bases
Turn documentation into a self-service engine that customers actually use, with Salesforce, Zendesk, and ServiceNow integrations.
Explore NowAPI and SDK Documentation
Import OpenAPI and Swagger specs, present syntax-highlighted code samples, and publish developer portals from one project.
Explore NowTraining Manuals and eLearning Guides
Easily assemble content into different learning modules and exercise materials.
Explore NowPolicies and Procedures
Save time managing policies and procedures in a single location rather than hundreds of Word documents and PDFs.
Explore NowAPI and SDK Documentation
Documenting application programming interfaces and software developer kits requires a topic-based authoring approach to content development.
Explore NowKnowledge Bases and Corporate Intranets
Topic-based authoring makes organizing knowledge base articles in a structured hierarchy easy.
Explore NowMedical, Regulatory and Compliance Documents
Producing content in highly regulated industries requires effective safeguards, including content consistency and content reusability with advanced single-sourcing.
Explore NowTranslation and Localization Management
Reduce costs and improve your translation and localization workflow with advanced translation management.
Explore NowCloud-based Editing, Publishing, Project & Content Management
An integrated authoring, project and content management system designed to streamline the entire content development lifecycle.
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